Security awareness training for hospitality
Hotels and resorts are targeted through frontline staff. Brightside trains every employee, from front desk to back office, to recognize and stop social engineering.
Teams loved our cybersecurity solution:
...and more.
Security awareness training for hospitality
Hotels and resorts are targeted through frontline staff. Brightside trains every employee, from front desk to back office, to recognize and stop social engineering.
Teams loved our cybersecurity solution:
...and more.
Security awareness training for hospitality
Hotels and resorts are targeted through frontline staff. Brightside trains every employee, from front desk to back office, to recognize and stop social engineering.
Teams loved our cybersecurity solution:
...and more.
Stop social engineering
Why hospitality teams choose Brightside
Fits any shift schedule
Short chat-based courses built for front desk, F&B, and back-office staff with no IT background.
Real front desk call sims
AI vishing scenarios mirror actual hospitality attacks: fake guests, vendor calls, and management impersonation.
Built for high turnover
New hires sync automatically via Google Workspace, Active Directory, or Okta and start training on day one.
One tool, every channel
Cover phishing, vishing, and deepfakes in one platform, without managing multiple tools.
Stop social engineering
Why hospitality teams choose Brightside
Fits any shift schedule
Short chat-based courses built for front desk, F&B, and back-office staff with no IT background.
Real front desk call sims
AI vishing scenarios mirror actual hospitality attacks: fake guests, vendor calls, and management impersonation.
Built for high turnover
New hires sync automatically via Google Workspace, Active Directory, or Okta and start training on day one.
One tool, every channel
Cover phishing, vishing, and deepfakes in one platform, without managing multiple tools.
Stop social engineering
Why hospitality teams choose Brightside
Fits any shift schedule
Short chat-based courses built for front desk, F&B, and back-office staff with no IT background.
Real front desk call sims
AI vishing scenarios mirror actual hospitality attacks: fake guests, vendor calls, and management impersonation.
Built for high turnover
New hires sync automatically via Google Workspace, Active Directory, or Okta and start training on day one.
One tool, every channel
Cover phishing, vishing, and deepfakes in one platform, without managing multiple tools.
Training for every hospitality role
Chat-based micro-courses on phishing, social engineering, guest data protection, and payment fraud.
Training for every hospitality role
Chat-based micro-courses on phishing, social engineering, guest data protection, and payment fraud.
Training for every hospitality role
Chat-based micro-courses on phishing, social engineering, guest data protection, and payment fraud.
Simulate the attacks hospitality faces
Run phishing, vishing, and hybrid campaigns that mirror real hospitality attack patterns. Clone a manager's voice, test whether staff would authorize a room charge, and launch coordinated email-and-call campaigns in one workflow.
Simulate the attacks hospitality faces
Run phishing, vishing, and hybrid campaigns that mirror real hospitality attack patterns. Clone a manager's voice, test whether staff would authorize a room charge, and launch coordinated email-and-call campaigns in one workflow.
Simulate the attacks hospitality faces
Run phishing, vishing, and hybrid campaigns that mirror real hospitality attack patterns. Clone a manager's voice, test whether staff would authorize a room charge, and launch coordinated email-and-call campaigns in one workflow.
Reporting for compliance and operations
Track simulation results, course completion, and risk trends per employee and department. NIST-aligned scoring documents security posture over time. The dashboard exports training records formatted for audit review.
Reporting for compliance and operations
Track simulation results, course completion, and risk trends per employee and department. NIST-aligned scoring documents security posture over time. The dashboard exports training records formatted for audit review.
Reporting for compliance and operations
Track simulation results, course completion, and risk trends per employee and department. NIST-aligned scoring documents security posture over time. The dashboard exports training records formatted for audit review.
Ask AI about Brightside
Ask AI about Brightside
Ask AI about Brightside
Let ChatGPT, Gemini or Perplexity share what they know. Click a button and see what your favorite AI says about Brightside.
FAQ
Still have questions? Get in touch with our support.
What security threats most commonly target hotel and hospitality companies?
Hospitality companies are targeted primarily through social engineering against frontline staff. Common attacks include vishing calls impersonating management or guests to extract card details or authorize payments, phishing emails impersonating booking platforms (Booking.com, Expedia) requesting credential resets, vendor fraud emails requesting payment detail updates, and coordinated email-and-call campaigns targeting accounts payable. Guest data and payment credentials are the primary objectives.
Can frontline staff (front desk, F&B, concierge) use the training without technical knowledge?
Yes. Brightside’s micro-courses are written for non-technical audiences in plain language. Sessions are short, designed to fit between check-ins, before a shift, or during a break, and assume no prior security knowledge. The training covers exactly the scenarios frontline hospitality staff face: social engineering calls, fake guest requests, and payment fraud attempts.
Does Brightside cover payment fraud and social engineering awareness?
Yes. Brightside’s course library covers phishing, social engineering, payment fraud, and credential theft, all topics directly relevant to hospitality staff who handle guest payments. The platform produces per-employee training completion records and simulation results that can be used to document ongoing security awareness efforts for audit and compliance purposes.
Can simulations be targeted at specific departments, like front desk only?
Yes. Brightside uses dynamic employee groups based on department, role, or any attribute synced from your HR integration. You can run a vishing campaign targeting front desk staff only, a phishing campaign for accounts payable, or a company-wide awareness program, all from the same platform, with per-department reporting.
Can we run hybrid attacks combining email and voice?
Yes. Our vishing simulator supports "Hybrid Attacks." This combines a live AI voice call with a trackable phishing email, testing your employees' ability to recognize multi-channel social engineering tactics.
FAQ
Still have questions? Get in touch with our support.
What security threats most commonly target hotel and hospitality companies?
Hospitality companies are targeted primarily through social engineering against frontline staff. Common attacks include vishing calls impersonating management or guests to extract card details or authorize payments, phishing emails impersonating booking platforms (Booking.com, Expedia) requesting credential resets, vendor fraud emails requesting payment detail updates, and coordinated email-and-call campaigns targeting accounts payable. Guest data and payment credentials are the primary objectives.
Can frontline staff (front desk, F&B, concierge) use the training without technical knowledge?
Yes. Brightside’s micro-courses are written for non-technical audiences in plain language. Sessions are short, designed to fit between check-ins, before a shift, or during a break, and assume no prior security knowledge. The training covers exactly the scenarios frontline hospitality staff face: social engineering calls, fake guest requests, and payment fraud attempts.
Does Brightside cover payment fraud and social engineering awareness?
Yes. Brightside’s course library covers phishing, social engineering, payment fraud, and credential theft, all topics directly relevant to hospitality staff who handle guest payments. The platform produces per-employee training completion records and simulation results that can be used to document ongoing security awareness efforts for audit and compliance purposes.
Can simulations be targeted at specific departments, like front desk only?
Yes. Brightside uses dynamic employee groups based on department, role, or any attribute synced from your HR integration. You can run a vishing campaign targeting front desk staff only, a phishing campaign for accounts payable, or a company-wide awareness program, all from the same platform, with per-department reporting.
Can we run hybrid attacks combining email and voice?
Yes. Our vishing simulator supports "Hybrid Attacks." This combines a live AI voice call with a trackable phishing email, testing your employees' ability to recognize multi-channel social engineering tactics.
FAQ
Still have questions? Get in touch with our support.
What security threats most commonly target hotel and hospitality companies?
Hospitality companies are targeted primarily through social engineering against frontline staff. Common attacks include vishing calls impersonating management or guests to extract card details or authorize payments, phishing emails impersonating booking platforms (Booking.com, Expedia) requesting credential resets, vendor fraud emails requesting payment detail updates, and coordinated email-and-call campaigns targeting accounts payable. Guest data and payment credentials are the primary objectives.
Can frontline staff (front desk, F&B, concierge) use the training without technical knowledge?
Yes. Brightside’s micro-courses are written for non-technical audiences in plain language. Sessions are short, designed to fit between check-ins, before a shift, or during a break, and assume no prior security knowledge. The training covers exactly the scenarios frontline hospitality staff face: social engineering calls, fake guest requests, and payment fraud attempts.
Does Brightside cover payment fraud and social engineering awareness?
Yes. Brightside’s course library covers phishing, social engineering, payment fraud, and credential theft, all topics directly relevant to hospitality staff who handle guest payments. The platform produces per-employee training completion records and simulation results that can be used to document ongoing security awareness efforts for audit and compliance purposes.
Can simulations be targeted at specific departments, like front desk only?
Yes. Brightside uses dynamic employee groups based on department, role, or any attribute synced from your HR integration. You can run a vishing campaign targeting front desk staff only, a phishing campaign for accounts payable, or a company-wide awareness program, all from the same platform, with per-department reporting.
Can we run hybrid attacks combining email and voice?
Yes. Our vishing simulator supports "Hybrid Attacks." This combines a live AI voice call with a trackable phishing email, testing your employees' ability to recognize multi-channel social engineering tactics.